Products
Are all items from the Online Store accessible in physical locations?
At present, we do not have any physical locations. However, we are excited to announce plans to launch our first store soon. We will keep you informed, so you can come and visit us in the future!
How can I verify the authenticity of my product?
The most reliable way to ensure the authenticity of your product is to purchase it through our Online store or authorized retailers.
Buying from internet sellers, street vendors, or flea markets significantly heightens the risk of acquiring a non-original product.
How should you wash your products?
For tailored care instructions for each product, please navigate to the specific item you are interested in. Each product page will provide the relevant 'Care' information.
What is the warranty coverage for my product(s)?
Q: What is the warranty on Jacked Fitness apparel?
R: Jacked Fitness products bought within the past 6 months qualify for our Return Authorization/Warranty Process.
Q: What do I need to file a warranty claim?
R: You’ll need to provide each of the following photos:
- One photo clearly depicting the defect.
- One photo that distinctly shows the article number.
- One photo showcasing the production date.
Q: Does Jacked Fitness cover return shipping?
R: Yes, we will cover the return shipping costs for eligible items.
Q: Can I exchange my items?
R: If your item is defective and requires replacement, you can opt to exchange it for the same item or receive a refund within 6 months of purchase.
Q: Should I send my receipt?
R: Yes, a copy of your original receipt or an itemized proof of purchase is necessary.
Q: Will I be notified when you receive my claim?
R: Absolutely. Please be aware that processing returns may take up to 4 weeks. You will be notified once your claim is approved and your refund is processed.
Q: Is accidental damage covered under warranty?
R: No, the warranty does not cover damage resulting from improper care, misuse, accidents, or neglect.
Q: If I bought my item outside of the US but live in the US, can I still file a warranty claim?
R: Yes, we provide warranty service for customers located in the US, regardless of where the purchase was made.Q: What is the warranty on Jacked Fitness apparel?
What materials are used in the production of your products?
We incorporate a diverse range of materials in our products.
To discover the material details for a particular product, please refer to:
- The product information page
- The product labels
Should you have purchased an item crafted from a material that is unsuitable for wearing, you may return it to us at no cost.
What steps should I take if the product I want, or the size I require, is currently out of stock?
Due to the high demand for certain items, they may be temporarily out of stock. However, we encourage you to browse through our other apparel selections. Additionally, you can choose to receive notifications when an item becomes available again.
Where can I submit a compliment or a complaint?
We genuinely welcome your feedback. Whether it's praise or criticism, your insights are incredibly valuable and allow us to enhance our offerings for a better experience. Please reach out to us to share your thoughts regarding our products and/or services.
Your question was not answered?
Email us with any questions and we will be happy to further assist you!
